WAYFINDING

The KioHealth Way Finder Solution allows patients, family and friends the ability to easily obtain directions and maps to various locations at, and around, the medical facilityand surrounding campus.  The solution is customizable based on the facility’s requirements, and can include the following functionality:

• Quick Search:   Provide quick, one-touch result for highly used locations.(cafeteria, gift shop, restrooms, etc.)
• Specific Department Search:  Locate various departments such as radiology lab, pharmacy, maternity ward, etc.
• Complex Searches:  The solution includes the ability to search across multiple floors, multiple buildings, campus wide and even city-wide.
• Additional Information:Text information can be added to each search option, providing users with additional details like cafeteria hours, holiday hours, etc.  Additionally, the Administration ToolBox allows for updating of practitioner office work hours and block-out specific dates/times as necessary.
• Local Directory:  Search for nearby restaurants, hotels and other city locations.  Additional information about these locations (phone numbers, hours of operation, etc) can be displayed.

Search results show an animated path to the destination, with text options for step-by-step directions.  Patients, family and friends can also have the option to print directions, further increasing satisfaction through healthcare self-service automation. 

The KioHealth Way Finder Solution provides many benefits for both the patient/family and for the medical facility: 

Benefits for Patient, Family and Friends

• Easy-to-Use:  Large, easy-to-read graphic buttons, and responsive touch screens makes the solution very simple to operate
• Increased Satisfaction:  Patients/Family spend less time in line asking for directions and have the ability to immediately locate a destination and print directions
• Locate Scheduled Appointments:  The patient is quickly presented with the mapping to their scheduled appointment destination.  This option can be linked to the KioHealth Patient Self Check-In solution, providing directions seamlessly once the patient has checked-in

Benefits for the Medical Facility

• Easy-to-Administer:  The Administrative ToolBox is simple to operate and allows staff to easily change destinations, re-animate paths, update text information and even upload new maps
• Optimize Staff Efficiency:  Self –service automated Way Finding frees up staff resources from having to continually answer direction questions and to focus on those items that provide better efficiency to the facility

Reduce Overall Costs:  Medical Facilities’ use of self-service technology may reduce staffing needs, and result in less wasted time due to staffers having to answer direction questions; all while increasing patient satisfaction