ER Triage
Emergency rooms, by their very nature, can have long patient wait times.  At times, queues for check-in can take upwards of two hours, resulting in higher risk for those patients with life-critical symptoms.  This long-wait time increases potential liability for the medical facility, as an ER patient with a heart condition, for example, can literally collapse in line before checking-in with a Triage nurse.  It is critical that medical facilities decrease their Emergency Room check-in times, and KioHealth has a solution to accomplish that with the easy-to-use ER Triage Solution.

As with all of the KioHealth solutions, there is the ability to customize the look and feel of the application.  The ER Triage Solution can come with the following functionality:

• Patient Registration:  Entry of name, DOB and other personal information to identify the patient (and the corresponding medical record) quickly.  If it is a returning patient, the system will automatically populate previous responses for verification by the patient- decreasing overall check-in time and increasing patient throughput.
• Chief Complaints:  Customized injury icons present the patient with options to identify their chief complaint. (pain, cuts, bone break, nausea, etc.)
• Body Pain Location Identification:  A picture of the human body appears allowing patients to select their area of pain. (head, back, right leg, left arm, etc.)
• Medication and Dosage Formulary:  Allows the patient to select those medications they currently take, including dosage, and include any medication allergies.
• Triage Queue Creator:  Using prioritization techniques to calculate response results, the system will automatically triage patients based upon their responses- putting critical injuries (heart problems, severe head injuries, etc.) ahead of less life-threatening injuries. (sniffles, bug bites, etc.)

All patient registration information can be integrated with the existing HIS and sent to a triage nurse or ER doctor for validation and verification in the medical record. 

Automation of the ER Triage process with KioHealth’s ER Triage Solution provides some of the following benefits:

Benefits for Patient, Family and Friends

• Easy-to-Use:  Even non-technical patients can easily touch the icon for their main complaint and the portion of the body picture that corresponds to that complaint.  The solution is straightforward, intuitive and simple. Presents the information in multiple languages.
• Improve Patient Outcomes:  Using the Triage Queue Creator, based upon the medical facility’s answer rating system, those patients with more critical issues will be called upon before less critically injured patients.
• Increased Satisfaction:  Reducing patient wait times and allowing for automated registration results in increased patient satisfaction, and allows emergency rooms to allocate more staff time to patient care.

Benefits for the Medical Facility

• Easy-to-Administer:  The Administrative ToolBox is simple to operate and allows authorized staff to easily update questions, change the triage prioritization criteria and validate patient information.
• Optimize Staff Efficiency:  Nurses no longer require completion of tedious paperwork and can focus on their competencies- treating patients quickly, safely and efficiently.
• Reduce Transcription Errors:  As patients enter registration and demographic information personally, and nurses/doctors validate the information- there is less risk of transcription errors from sloppy handwriting and data entry mistakes.
• Increase Patient Throughput:  Decreasing registration time and using the Triage Queue Creator allows medical groups to see more patients during the day and night, resulting in greater revenue for the facility.